Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return process.

**Free Returns**
We offer free returns on all eligible items. You are not responsible for any return shipping fees.

**Eligibility for Returns**
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Perishable or personal care items may have additional restrictions. Please contact us before returning such items.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Include your order number and RA number inside the package.
4. Ship the package to the address provided by our team.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund is complete.

**Exchanges**
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

**Non-Returnable Items**
- Gift cards
- Clearance or final sale items
- Items returned after 30 days
- Damaged or soiled products (unless defective upon arrival)

**Defective or Incorrect Items**
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including any shipping costs.

**Contact Information**
For any return-related inquiries, please reach out to us:

**Company Address:**
No. 168 Changjiang Road, Hefei, Anhui Province, China

**Email:**
shrimp@fivemarket.net

**Phone:**
+86 15782417461

We are here to help and will respond to your request within 24 hours.